Privacy Notice

Privacy Notice

Softlogic Life Insurance PLC (SLI) is committed to protecting your privacy. The purpose of this privacy Notice is to inform you about our practices relating to the collection, use, maintenance, disclosure and other processing and storage of personal data that may be provided through access to or use of this website(site) or that may otherwise be collected by us.



We will collect and process various types of personal data, as appropriate, such as, full name, email address, mailing address, telephone number, gender, company name, business/profession, financial details.

Being an insurer, we will also collect and process sensitive personal data relating to you such as, data resulting from medical reports/death certificates, claim history, criminal convictions, generic and biometric data etc.

When you visit our Website, our web server will also automatically record technical details such as details about your visit including, IP address, the website from which you visited us, the type of browser software used, Website pages that you visit, the date and duration of your visit to our Website.

Provision of your data is voluntary. You may choose not to provide us with the requested data, but failure to do so may inhibit our ability to do business with you or to respond to your enquiries.



We will collect and store your personal data either:

  • directly when you provide such information to us by visiting us , directly contacting us or when you use/make enquiries or communications;
  • indirectly through your use of our websites, apps or social media platforms; or
  • where you have provided it to us through any other means.

We may also obtain lawfully collected personal and/or non-personal data about you from our affiliated entities, business partners and other independent third parties’ sources.


You confirm that any personal data you share on behalf of your children/ any another person for the purposes of a transaction or inquiry with SLI is within your parental/guardianship authority or has been obtained with the prior consent of such person who has apprised himself/herself of the transaction / inquiry terms and conditions and privacy policy of SLI and such person is aware of their rights in respect of such data provided to us.



We may collect and store your personal data in electronic or physical form, depending on the requirement. Such personal data may be stored at our and third party premises within IT Systems (e.g. external cloud storage, internal or third-party management systems, e-mails, databases, hard drives etc.), and physical warehouses etc.

We endeavor, where practicable, to process your personal data in a safe environment by preventing any unauthorized or unlawful processing of personal data or accidental disclosure, loss or destruction of, or damage to, such personal information. We have implemented various physical, technical and administrative security measures to protect your personal information and our network from unauthorized access.

The security of your personal information is important to us. Whilst SLI will take all reasonable efforts and strive to use commercially acceptable means to protect your personal data, we are unable to guarantee its absolute security.



We will use personal data collected for the following purposes:

  • to enter into a contract with you, or to perform our obligations under an existing contract with you
  • for technical administration, research and development of SLI;
  • for customer and user administration;
  • to maintain business relationships;
  • to conduct research and analysis with regard to our business relations;
  • to inform you about our events, services, products and news when you visit us, our Website or when you subscribe to our newsletter or mailing lists;
  • to facilitate compliance with AML regulations, directives of IRCSL, securities law, public company listing requirements and related laws and regulations;
  • for fraud prevention and detection;
  • to comply with any legal obligations (e.g. tax, accounting and administrative obligations)
  • to design new or enhance existing products, information and services provided by us;
  • to communicate with you including to send you administrative and technical communications about any account you may have with us, to provide technical support or notify about future changes to this privacy notice or otherwise
  • for statistical or actuarial research undertaken by SLI or our respective regulators;
  • to assist in law enforcement purposes, investigations by police or other government or regulatory authorities and to meet requirements imposed by applicable laws and regulations or other obligations committed to government or regulatory authorities;
  • other purposes as notified at the time of collection; and
  • other purposes directly relating to any of the above.


Unless permitted by applicable laws and regulations, we will obtain consent from you if we wish to use your personal data for purposes other than those stated in this privacy statement.


Use of Personal Data for Direct Marketing Purposes 

In addition to the purposes set out above, where permitted by law, SLI may use your name and contact details for promotional or marketing purposes including sending you promotional materials and conducting direct marketing in relation to our products, services, advice on subjects such as medical/health treatment; educational; recruitment; training; reward/loyalty/privilege programmes; charitable/non-profitable causes and other programmes.

For the purposes of direct marketing, we may, where permitted by law, provide your personal information to providers (whether within or outside of SLI) on any subject described above and call centre, marketing or research services so that they can send you promotional materials and conduct direct marketing in relation to the products and services they offer (these materials may be sent to you by postal mail, email or other means).

Before using or providing your personal data for the purposes and to the transferees set out in this section, we may be required by law to obtain your written consent, and in such cases, only after having obtained such written consent, may we use and provide your personal data for any promotional or marketing purpose.

The types of personal data that SLI would use and provide for direct marketing purposes as described above are your name and relevant contact details, although we may possess additional personal data.



SLI retain your information for as long as necessary to fulfil the purpose for which it was collected, to comply with applicable laws and regulations and for the duration and extent of our business practice.



SLI may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. you may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent.

This Application may offer links to other websites which we do not control.  The owners of these Applications may have access to your information, which we have no control. You should be aware that operators of linked websites may also collect your information (including information generated through the use of cookies) when you link to their websites. We are not responsible for how such third parties collect, use or disclose your information or to content, including, but not limited to, any errors or omissions, or any loss or damage of any kind incurred as a result of the use of the content, so it is important to familiarize yourself with their privacy policies before providing them with your information.



SLI reserve the right to modify this privacy policy at any time, without prior notice. You should visit our website periodically to review any changes to this policy. It shall be deemed that you continually accept these terms including its changes.



Where permitted by law or where such disclosure is necessary to satisfy the purpose or a directly related purpose for which the personal data was collected we will share such personal data with following parties;

  • any person authorised to act as an agent/broker of SLI in relation to the introduction of new business and/or distribution of products and services offered by SLI;
  • any agent, contractor or third-party service provider (within or outside SLI) who provides administration, data processing, telecommunications, computer, payment, debt collection or securities clearing, technology outsourcing, call centre services, mailing and printing services in connection with the operation of our business and provision of our services to you;
  • any agent, contractor or third-party service provider (within or outside SLI) including companies that help deliver our services, such as reinsurance companies, investment management companies, claims investigation companies, industry associations;
  • other companies that help gather your information or communicate with you, such as research companies and ratings agencies, in order to enhance the services we provide to you;
  • government or regulatory bodies in any jurisdiction or any person including relevant ombudsman to whom SLI must disclose data: (a) under a legal and/or regulatory obligation in that jurisdiction; or (b) pursuant to an agreement between the SLI and the relevant government, regulatory body or other person
  • In relation to any contemplated or actual reorganization, merger, acquisition etc to the relevant persons
  • In relation to direct marketing , as mentioned on the section thereof as provided herein above
  • To our group of companies, subsidiaries and associates/affiliates



Your Personal Data may also be processed worldwide on a need-to-know basis by the parties as mentioned above. We will ensure that contractual restrictions are implemented regarding confidentiality and security in line with applicable data protection laws and regulations. We will also take steps to ensure that the transfer of your personal data outside Sri Lanka receives an adequate level of protection , minimally, as it does in Sri Lanka.



Where permitted by applicable law or regulation you have the right to ;

  • Request us to correct any personal data relating to you which is inaccurate or incorrect or incomplete;
  • request deletion of your personal data under certain circumstances;
  • withdraw your consent where your personal data is processed with your consent;
  • File any complaints in relation to personal data ; and
  • enquire about SLI’s policies and practices in relation to personal data.



If you have any questions or complaints about this Privacy Notice or about our privacy handling practices, kindly reach out to us via the following methods:

Softlogic Life Insurance PLC
Level 16, One Galle Face Tower, Colombo 2
Telephone: 1312


Last updated as of 9th August 2023.